Optical Service Rep – Patient Care & Sales

Henry Ford Health System; Troy (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is seeking an Optical Service Representative to greet patients, resolve inquiries, and coordinate services in a fast-paced retail health setting. You will record sales in the POS, collaborate with departments, and help deliver exceptional patient experiences.

Candidates should have a high school diploma or GED and strong math and customer service skills; optical experience is a plus.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Investigate and resolve inquiries concerning merchandise, service, and billing.
• Complete and record sales transactions in the Henry Ford OptimEyes POS system.
• Coordinate patients' services with other departments.

Skills

Customer service

Basic math

Education

High School Diploma or GED

Job description

Henry Ford OptimEyes, part of Henry Ford Health's Community Care Services, is seeking an Optical Service Representative to greet patients, resolve inquiries, and coordinate services in a fast-paced retail health setting. You will record sales in the POS, collaborate with departments, and help deliver exceptional patient experiences.

Candidates should have a high school diploma or GED and strong math and customer service skills; optical experience is a plus.