Optical Sales & Patient Care Specialist

EyeCare Partners LLC; Sierra Vista (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

PTO & holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners LLC is seeking an Optical Technician to support patients' eyewear needs and deliver a world-class Total Patient Experience in our Arizona locations. You will dispense glasses and contacts, help patients choose frames, and ensure precise measurements from prescriptions.

The role requires strong communication, basic math for measurements, and comfort with eyewear technology. Prior medical office experience is preferred; ABO/ABOC/NCLE certifications are a plus but not required.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well‑presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication skills

PHI compliance

Reading insurance forms

Public speaking

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Optical Technician to support patients' eyewear needs and deliver a world-class Total Patient Experience in our Arizona locations. You will dispense glasses and contacts, help patients choose frames, and ensure precise measurements from prescriptions.

The role requires strong communication, basic math for measurements, and comfort with eyewear technology. Prior medical office experience is preferred; ABO/ABOC/NCLE certifications are a plus but not required.