Optical Sales & Patient Experience Specialist

EyeCare Partners LLC; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

401k matching

PTO and holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

EyeCare Partners is seeking an Optical Technician to deliver a world-class Total Patient Experience while supporting patients’ medical needs. The role involves dispensing and fitting glasses and contacts from optometrist/ophthalmologist prescriptions, and connecting patient needs to available goods and services.

The position emphasizes eye measurements, frame selection, lens coatings, and accurate lensometer use, with travel to other locations as necessary.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer interaction

Medical office experience

ophthalmic experience

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician to deliver a world-class Total Patient Experience while supporting patients’ medical needs. The role involves dispensing and fitting glasses and contacts from optometrist/ophthalmologist prescriptions, and connecting patient needs to available goods and services.

The position emphasizes eye measurements, frame selection, lens coatings, and accurate lensometer use, with travel to other locations as necessary.