Optical Sales & Patient Experience Specialist

Clarkson Eyecare, Inc.; Uniontown (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Optical Technician to dispense and fit glasses and contacts, supporting medical needs while maximizing patient experience and retail sales. You'll work from ophthalmic prescriptions, assist in selecting frames, and operate lensometers.

Ideal candidates have at least 1 year in a customer-facing role, ABO/NCLE certifications are a plus, and a high school diploma. The position offers full benefits and opportunities for growth in a supportive eye care team.

Qualifications

• Minimum 1 year in a position interacting with customers/patients.
• Background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service experience

Education

High school diploma or GED

ABO/NCLE certifications preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optical Technician to dispense and fit glasses and contacts, supporting medical needs while maximizing patient experience and retail sales. You'll work from ophthalmic prescriptions, assist in selecting frames, and operate lensometers.

Ideal candidates have at least 1 year in a customer-facing role, ABO/NCLE certifications are a plus, and a high school diploma. The position offers full benefits and opportunities for growth in a supportive eye care team.