Optical Sales Leader & Team Coach

Now Optics; Lewisville (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Life and disability insurance

Free eyeglasses (2) per year

Friends and Family discounts

Paid time off

Professional development

Employee assistance program

Pet insurance

Job summary

Stanton Optical, part of Now Optics, is seeking a Sales Manager to lead our store team and drive sales while delivering exceptional customer service. You will train and coach associates, work closely with the Brand Manager, and partner with Clinical and Lab teams to ensure smooth operations.

You will supervise recruitment, development plans, and analyze performance data to meet goals. Strong communication and flexibility are essential for this leadership role in a dynamic retail environment.

Qualifications

• You have demonstrated leadership ability with at least one year of experience in a fast paced retail environment
• You have experience planning and implementing sales strategies, as well as directing a sales team
• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
• You have the skills necessary to communicate effectively with a diverse group of people
• Bilingual is a plus or preferred

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service experience
• Assist Brand Manager duties frequently acting as Manager on duty to accomplish the following objectives
• Support store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates
• Building strong partnership with Clinical services
• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals
• Communicates effectively and builds a strong partnership with the Support Center and Human Resources
• Ensure proper lab production so that "Now Service" and "Ready When Promised" are achieved
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance
• Other duties as assigned and required

Skills

Leadership

Sales coaching

Customer service

Communication

Bilingual

Tools

MS Word

Google Docs

Job description

Stanton Optical, part of Now Optics, is seeking a Sales Manager to lead our store team and drive sales while delivering exceptional customer service. You will train and coach associates, work closely with the Brand Manager, and partner with Clinical and Lab teams to ensure smooth operations.

You will supervise recruitment, development plans, and analyze performance data to meet goals. Strong communication and flexibility are essential for this leadership role in a dynamic retail environment.