Optical Sales Associate — Frame Fitting & Patient Care

VSP Vision; Saint Petersburg (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

VSP Vision is seeking a part-time Optical Assistant to help patients at Optical Outlets while supporting the Doctor and Office Manager. The role emphasizes excellent customer service, frame fitting, and accurate measurements.

Greet customers, assist with product selection and transactions, and ensure a smooth experience focused on Right the First Time and patient satisfaction from first contact.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process in a transparent way
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Managing customer transactions at time of purchase
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

MS Office

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Education

Florida Optician License (preferred)

Tools

MS Office

Job description

VSP Vision is seeking a part-time Optical Assistant to help patients at Optical Outlets while supporting the Doctor and Office Manager. The role emphasizes excellent customer service, frame fitting, and accurate measurements.

Greet customers, assist with product selection and transactions, and ensure a smooth experience focused on Right the First Time and patient satisfaction from first contact.