Lead Optical Retail & Lab Team

EssilorLuxottica; Mission Viejo (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to deliver exceptional customer service in-store and assist with lab operations when needed.

The role focuses on guiding sales staff, ensuring accurate product knowledge, and maintaining high optical standards. A HS diploma and strong communication, leadership, and retail experience are essential for this full-time position.

Qualifications

• HS diploma or GED required.
• Strong optical theory and retail knowledge.
• Leadership and training experience.

Responsibilities

• Ensure LensCrafters team delivers unsurpassed customer service.
• Assist customers with selections and guide sales associates.
• Oversight of retail and lab processes where applicable.

Skills

Strong communication

Leadership experience

Customer service

Retail sales

Optical knowledge

Math skills

Training experience

Cash handling

Problem solving

Education

HS diploma/GED

State licensure / ABO Certification

Tools

ABO Certification

AccuFit

Optical instruments

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to deliver exceptional customer service in-store and assist with lab operations when needed.

The role focuses on guiding sales staff, ensuring accurate product knowledge, and maintaining high optical standards. A HS diploma and strong communication, leadership, and retail experience are essential for this full-time position.