Optical Retail Store Manager — Lead Customer Experience

EssilorLuxottica; Providence (RI); On-site; USD 118,000 - 144,000; Full time

Job summary

LensCrafters in Providence, RI seeks a Licensed Store Manager to lead daily operations, deliver exceptional customer service, and drive key KPIs. The role collaborates with the Doctor of Optometry to enhance the patient experience and ensures flawless execution of in-store processes.

You will train and coach the team, manage scheduling, inventory, and visual standards while maintaining a safe and engaging work environment for staff and customers alike.

Qualifications

• 4+ years management/supervisory experience.
• State licensure and/or ABO Certification where applicable.
• Comprehensive knowledge of operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to improve store KPIs (NPS, sales to plan, customer count, exams).
• Hire and develop engaged team
• Partner with the Doctor of Optometry to elevate customer and patient experience.
• Lead operations, inventory, and visual tasks per guidelines.
• Maintain safety programs to ensure a safe, fun working environment.

Skills

Management experience

Customer service

Coaching/training

Communication skills

Time management

Sales skills

Education

High School graduate

College degree or equivalent

Tools

Cash register

Job description

LensCrafters in Providence, RI seeks a Licensed Store Manager to lead daily operations, deliver exceptional customer service, and drive key KPIs. The role collaborates with the Doctor of Optometry to enhance the patient experience and ensures flawless execution of in-store processes.

You will train and coach the team, manage scheduling, inventory, and visual standards while maintaining a safe and engaging work environment for staff and customers alike.