Retail Eyewear Lead - Drive Sales & Customer Experience

LensCrafters; Douglasville (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

LensCrafters is seeking an Assistant Manager to lead the store in the absence of the Store Manager and drive profitability and patient/customer satisfaction. You will coach staff, ensure policy compliance, and oversee daily operations to meet KPIs while delivering a premier eye-care experience.

This role requires strong leadership, excellent communication and problem-solving abilities, plus a reliable work ethic for a flexible schedule that includes nights and weekends.

Qualifications

• High School graduate or equivalent.
• 1+ year of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for written correspondence & oral communication.
• Strong communicator & listener.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to exceed KPIs.
• Partners with Store Manager to lead & develop team.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Delivers feedback & development in collaboration with Store Manager.
• Works a flexible schedule, including nights & weekends.

Skills

Leadership

Communication

English proficiency

Problem solving

Math skills

Education

High School diploma or equivalent

College degree or equivalent

State licensure/ABO certification (where applicable)

Brand Final Inspector Certification

Brand Quality, Fitting & Adjusting Program

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking an Assistant Manager to lead the store in the absence of the Store Manager and drive profitability and patient/customer satisfaction. You will coach staff, ensure policy compliance, and oversee daily operations to meet KPIs while delivering a premier eye-care experience.

This role requires strong leadership, excellent communication and problem-solving abilities, plus a reliable work ethic for a flexible schedule that includes nights and weekends.