Optical Patient Experience Specialist

Now Optics; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability coverage

Free eyeglasses

Job summary

Stanton Optical is hiring a Doctor’s Technician to be the welcoming first touch in store, delivering outstanding customer service while facilitating sales and coordinating between retail and clinical services teams.

The role requires 2+ years in customer service, effective communication, and empathy for patients. Join our fast-growing, nationwide optical retailer offering benefits, discounts, and career growth opportunities.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport, and empathy with patients.

Responsibilities

• Greet patients and customers on entry and guide them through services and products.
• Foster a strong partnership between retail and clinical teams.
• Schedule appointments and record patient information and test data.
• Assist management with patient issues and ensure timely delivery of orders.
• Maintain brand standards and assist in lab and repair tasks.

Skills

Customer service

Communication

Active listening

Empathy

multitasking

Education

Associate degree or advanced certification

Job description

Stanton Optical is hiring a Doctor’s Technician to be the welcoming first touch in store, delivering outstanding customer service while facilitating sales and coordinating between retail and clinical services teams.

The role requires 2+ years in customer service, effective communication, and empathy for patients. Join our fast-growing, nationwide optical retailer offering benefits, discounts, and career growth opportunities.