Optical Patient Concierge & Sales Support

Stanton Optical; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Free eyeglasses (2 per year)

Job summary

Stanton Optical in Madison, WI is seeking a customer-focused associate to greet patients, gather information, and support pre-tests and sales. You will work closely with retail and professional services to ensure smooth visits and timely eyewear fulfillment.

The ideal candidate has 2+ years of customer service experience, strong communication, and empathy, plus an associate degree or certification. We offer medical/dental coverage, paid time off, eyeglasses discounts, and growth opportunities.

Qualifications

• Associate degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport, and empathize with patients.
• Proactive problem solving and addressing patient concerns.
• Collaborative spirit with a respectful team orientation.
• Driven by results, able to multitask and adapt to changing needs.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales.
• Foster partnership between the retail team and professional services.
• Schedule appointments and record patient information, conduct pre-tests.
• Assist with patient complaints and update on status of jobs.
• Maintain brand standards and perform basic housekeeping.
• Prepare and edge lenses to expedite eyewear delivery.
• Report equipment issues and ensure lab standards are met.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Team collaboration

Education

Associate degree or certification

Job description

Stanton Optical in Madison, WI is seeking a customer-focused associate to greet patients, gather information, and support pre-tests and sales. You will work closely with retail and professional services to ensure smooth visits and timely eyewear fulfillment.

The ideal candidate has 2+ years of customer service experience, strong communication, and empathy, plus an associate degree or certification. We offer medical/dental coverage, paid time off, eyeglasses discounts, and growth opportunities.