Optical Patient Care Technician

nowoptics; Roswell (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Free eyeglasses

Job summary

Stanton Optical is seeking a Doctor’s Technician to serve as the friendly first touchpoint, guiding patients from clinical services to retail and supporting sales goals at our on-site store.

You will provide excellent customer service, schedule tests, and coordinate with the clinic and retail teams to ensure a smooth patient journey. Experience in healthcare or optical settings is preferred.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients/customers.
• Associate's degree or higher required or in progress.
• Strong communication and active listening skills.

Responsibilities

• Greet patients and customers entering the store and facilitate a smooth experience.
• Foster collaboration between retail and clinical services teams.
• Schedule appointments and collect patient information for pre-tests and exams.
• Assist with patient issue resolution and keep promises on delivery times.
• Maintain brand standards and assist with basic lab tasks and repairs as needed.

Skills

Customer service

Active listening

Communication

Problem solving

Team collaboration

Multitasking

Customer focus

Education

Associate's degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to serve as the friendly first touchpoint, guiding patients from clinical services to retail and supporting sales goals at our on-site store.

You will provide excellent customer service, schedule tests, and coordinate with the clinic and retail teams to ensure a smooth patient journey. Experience in healthcare or optical settings is preferred.