Optical Sales Manager

Eyetastic Services, LLC; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a dynamic team and elevate the patient experience. The role focuses on organizing daily operations, coaching staff, and driving service excellence across patient-facing services.

Ideal candidates will bring proven leadership, strong communication, and a proactive, hands-on management style to balance daily tasks with strategic growth and quality improvement within the optical practice.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills to manage multiple priorities.
• Able to hold team accountable and have difficult conversations.
• Sales background or coaching teams to achieve goals is a plus.
• Excellent communication skills and dependability.

Responsibilities

• Oversee daily optical office operations ensuring smooth workflow and patient care.
• Lead and coach a diverse team, cultivating accountability and professional growth.
• Provide constructive feedback and handle difficult conversations as needed.
• Foster a positive, collaborative work environment and drive team development.
• Identify areas for improvement and implement effective training and workflow processes.
• Own team performance and drive continuous improvement initiatives.
• Participate in enhancing the patient experience and service excellence.
• Collaborate with leadership to set goals for patient-facing services and growth.
• Proactively address gaps with solution-oriented thinking and strong follow-through.

Skills

Leadership

Organizational skills

Communication

Accountability

Coaching

Team building

Job description

An established optical practice is seeking a confident, organized, and proactive Optical Office Manager to lead their dynamic team. This pivotal role is for a leader passionate about creating a positive patient experience, fostering a supportive team culture, and driving operational excellence.

Key Responsibilities:

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Qualifications:

• Proven leadership experience with the ability to drive results
• Strong organizational skills and the ability to manage multiple priorities
• Comfortable holding team members accountable and having difficult conversations
• Sales background or experience coaching teams to achieve operational and service goals is a plus
• Exceptional communication skills with emotional maturity and dependability
• Track record of building strong teams and positive work cultures
• Proactive, hands‑on manager who balances daily operations with big-picture thinking

This is a meaningful opportunity to take real ownership of a growing practice and help shape the patient and team experience. The ideal candidate is invested in building a supportive, high‑performing team and is dedicated to our office's long‑term success.