Optical Office Operations & Team Leader

Eyetastic Services®; Olathe (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Eyetastic Services® seeks an experienced practice leader to oversee the daily operations of the optical office and drive outstanding patient care in a fast-growing setting.

You will coach and develop a diverse team, uphold high standards, and work with leadership to set goals for patient-facing services and practice growth. The role emphasizes a positive culture, proactive process improvement, and long-term office success.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organization

Accountability

Communication

Team building

Coaching

Job description

Eyetastic Services® seeks an experienced practice leader to oversee the daily operations of the optical office and drive outstanding patient care in a fast-growing setting.

You will coach and develop a diverse team, uphold high standards, and work with leadership to set goals for patient-facing services and practice growth. The role emphasizes a positive culture, proactive process improvement, and long-term office success.