Optical Manager & Lead Optician — Inspire & Elevate Team

Warby Parker; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Job summary

Warby Parker seeks an Optical Manager to lead our in-house Optical team. You will coach the Opticians, consult customers, and ensure eyewear meets our high standards while delivering an exceptional shopping experience.

You’ll manage scheduling, drive optical metrics, and partner with store leadership to promote a welcoming, professional environment. A licensed optician with 2+ years in management will thrive here.

Qualifications

• Must be a licensed dispensing optician in licensed states or ABO-certified in non-licensing states.
• Minimum 2 years in a management role.
• Strong leadership, mentorship, and customer-service focus.
• Professionalism and open-minded decision making.
• Ability to explain technical terms to customers clearly.
• Detail-oriented and organized in a fast-paced retail environment.

Responsibilities

• Directly work with customers to help meet eyewear needs and take measurements.
• Lead and coach the Optician team; conduct development conversations.
• Ensure eyewear meets optical standards and customer specs.
• Explain prescription terminology and product options to customers.
• Manage store operations, inventory, and general systems.
• Partner with store leadership to drive metrics and customer loyalty.

Skills

Leadership

Mentoring

Communication

Customer focus

Detail-oriented

Education

Optician license or ABO certification

Job description

Warby Parker seeks an Optical Manager to lead our in-house Optical team. You will coach the Opticians, consult customers, and ensure eyewear meets our high standards while delivering an exceptional shopping experience.

You’ll manage scheduling, drive optical metrics, and partner with store leadership to promote a welcoming, professional environment. A licensed optician with 2+ years in management will thrive here.