Optical Manager: Lead Eyewear Sales & Service

Boscov's Department Store, LLC; Whitehall (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Disability insurance

Life insurance

401(k) match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov's Department Store, LLC is seeking an Optical Manager to lead the Optical team, balance dispensing duties with store management, and ensure a superior customer experience. The role involves interpreting prescriptions, coordinating with the lab, coaching staff, and maintaining HIPAA compliance, while driving sales and store operations.

This is a full-time, on-site position with competitive benefits and opportunities for advancement.

Qualifications

• 2+ years of retail management experience required.
• High school diploma or GED required.
• Strong supervisory and mentoring abilities.
• Able to use computer systems for sales, ordering and timekeeping.
• Excellent customer service and problem-solving skills.
• Flexibility to work Saturdays and special events.

Responsibilities

• Provide outstanding customer service and manage appointment scheduling and calls.
• Interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain HIPAA compliance and patient confidentiality.
• Manage opening and closing procedures, cash handling, POS transactions, and daily financial reconciliation.
• Partner with the Director of Optical Services to drive business performance and foster relationships with doctors and store leadership.
• Maintain a clean, organized optical department that reflects brand standards.

Skills

Retail management

Customer service

Team leadership

Timekeeping

Communication skills

Education

High school diploma/GED

Tools

POS systems

Order processing

Job description

Boscov's Department Store, LLC is seeking an Optical Manager to lead the Optical team, balance dispensing duties with store management, and ensure a superior customer experience. The role involves interpreting prescriptions, coordinating with the lab, coaching staff, and maintaining HIPAA compliance, while driving sales and store operations.

This is a full-time, on-site position with competitive benefits and opportunities for advancement.