Licensed Optical Manager — Lead Optical Team & Patient Care

Boscov's Department Store, LLC; Vineland (NJ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Weekly Pay

Paid vacation

Employee discount

Life Insurance (company paid)

Job summary

Boscov’s Department Store, LLC seeks a Licensed Optical Manager to lead the Optical team and perform dispensing duties. You will oversee appointments, insurance processing, and lab liaison to ensure timely orders while maintaining store standards.

Ideal candidates have state licensure, 2+ years in retail management, strong supervision skills, and comfort with computer systems. This is a full-time, on-site role with weekend/holiday availability and competitive benefits.

Qualifications

• Must be licensed to work as an optician in the state and keep the license up to date
• 2+ years of management experience in retail with a track record of reaching goals
• High school diploma or GED is required
• Strong skills in supervising others and mentoring to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand patient needs
• Capable of resolving customer complaints with tact and positive outcomes
• Flexibility for scheduling including weekends and holidays
• Active role in department with movement throughout the shift

Responsibilities

• Provide outstanding service and manage appointment scheduling, calls, and customer interactions reflecting Boscov's commitment to quality
• Interpret prescriptions, perform optical measurements, verify prescriptions with a lensometer, dispense eyewear, and process orders from sale to delivery
• Lead and coach store associates to meet sales goals and service standards
• Oversee daily operations including scheduling, workflow, order management, and inventory support
• Process and verify third-party vision insurance benefits and claims accurately
• Maintain HIPAA compliance and safeguard patient information in accordance with policies
• Manage opening/closing, cash handling, POS transactions, and daily reconciliation
• Collaborate with the Director to drive business performance and maintain relationships with doctors and leadership
• Maintain a clean, organized optical department aligned with brand standards

Skills

Management experience

Customer service

Supervising others

Flexible scheduling

Team leadership

Punctuality

Education

High school diploma or GED

Tools

POS systems

Lensometer operation

Job description

Boscov’s Department Store, LLC seeks a Licensed Optical Manager to lead the Optical team and perform dispensing duties. You will oversee appointments, insurance processing, and lab liaison to ensure timely orders while maintaining store standards.

Ideal candidates have state licensure, 2+ years in retail management, strong supervision skills, and comfort with computer systems. This is a full-time, on-site role with weekend/holiday availability and competitive benefits.