Optical Manager

Boscov's Department Store, LLC; Whitehall (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Disability insurance

Life insurance

401(k) match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov's Department Store, LLC is seeking an Optical Manager to lead the Optical team, balance dispensing duties with store management, and ensure a superior customer experience. The role involves interpreting prescriptions, coordinating with the lab, coaching staff, and maintaining HIPAA compliance, while driving sales and store operations.

This is a full-time, on-site position with competitive benefits and opportunities for advancement.

Qualifications

• 2+ years of retail management experience required.
• High school diploma or GED required.
• Strong supervisory and mentoring abilities.
• Able to use computer systems for sales, ordering and timekeeping.
• Excellent customer service and problem-solving skills.
• Flexibility to work Saturdays and special events.

Responsibilities

• Provide outstanding customer service and manage appointment scheduling and calls.
• Interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain HIPAA compliance and patient confidentiality.
• Manage opening and closing procedures, cash handling, POS transactions, and daily financial reconciliation.
• Partner with the Director of Optical Services to drive business performance and foster relationships with doctors and store leadership.
• Maintain a clean, organized optical department that reflects brand standards.

Skills

Retail management

Customer service

Team leadership

Timekeeping

Communication skills

Education

High school diploma/GED

Tools

POS systems

Order processing

Job description

Optical Manager, Non-Licensed

Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Manager to join our Optical team.

Job Description

As part of a fast-paced, dynamic team, you will perform all the duties of a dispensing optician in addition to managerial duties, interacting with customers, confirming appointments, reviewing insurance information and overseeing store upkeep, while serving as the liaison between our customers and the lab to ensure orders are processed timely. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings.

Job Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain compliance with all company policies, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
• Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports outstanding customer experience and reflects Boscov's brand standards.

Job Requirements

• 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
• High school diploma or GED equivalent
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand your patients’ needs
• Capable of resolving customer complaints, if they arise, with tact and positive outcomes
• Must be reliable and punctual in attendance to keep store hours and coverage in the store
• An interest in fashion eyewear and an eye for style is highly desired
• Must be flexible for scheduling and able to work Saturdays as well as special sales events
• Position is active and includes moving about throughout department during the shift

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

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