Optical General Manager | Licensed Optician

SmartRecruiters, Inc.; Fredericksburg (VA); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Stock purchase plan

Generous paid time off

Parental leave

Employee eyewear discount

Disability (short/long-term)

Life Insurance

College scholarship program

Job summary

America's Best in Fredericksburg, VA seeks a General Manager to lead a store team, drive sales, and deliver exceptional patient experiences. You will oversee daily operations, staffing, inventory, merchandising, and safety, while partnering with the Doctor to ensure high-level care.

Ideal candidates have 5+ years in retail with supervisory experience, knowledge of the optical industry, ABO & NCLE certification, and a proven ability to coach colleagues, manage budgets, and maintain performance

Qualifications

• 5+ years of retail experience; supervising experience preferred.
• Knowledge of the optical industry is preferred.
• ABO & NCLE Certified.
• Bachelor's degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example - coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Skills

Retail leadership

Customer service

Communication

Store operations

Sales orientation

Problem solving

Education

Bachelor's degree or equivalent experience

ABO & NCLE Certified

Job description

America's Best in Fredericksburg, VA seeks a General Manager to lead a store team, drive sales, and deliver exceptional patient experiences. You will oversee daily operations, staffing, inventory, merchandising, and safety, while partnering with the Doctor to ensure high-level care.

Ideal candidates have 5+ years in retail with supervisory experience, knowledge of the optical industry, ABO & NCLE certification, and a proven ability to coach colleagues, manage budgets, and maintain performance