Optical Front Desk & Tech — Patient Care & Bonuses

Optical Outlets; Weeki Wachee (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Commissions

Job summary

Optical Outlets is seeking an ophthalmic support professional to assist patients and support the Doctor and Office Manager, ensuring smooth patient flow and exceptional service.

The role involves greeting customers, explaining exam pricing, verifying insurance, and handling checks-in/pretests with accuracy. Opportunities exist to contribute to eyewear dispensing and deliver top-tier patient satisfaction from the first contact.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.

Responsibilities

• Assist patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.
• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process and exam pricing in a transparent way.
• Check-in and pretest patients in an efficient and accurate manner.
• Ensure insurance is properly verified prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in other areas of the office as necessary, including dispensing eyewear.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

MS Office

Tools

MS Office

Job description

Optical Outlets is seeking an ophthalmic support professional to assist patients and support the Doctor and Office Manager, ensuring smooth patient flow and exceptional service.

The role involves greeting customers, explaining exam pricing, verifying insurance, and handling checks-in/pretests with accuracy. Opportunities exist to contribute to eyewear dispensing and deliver top-tier patient satisfaction from the first contact.