Patient Experience Specialist – Optical Front Desk

Optical-Outlets; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Optical Outlets in Clearwater, Florida is seeking a front desk/Patient Care Associate to support doctors and staff while ensuring smooth patient flow. You will welcome patients, verify insurance, schedule, and guide them through exam pricing with transparency.

With 1–2 years in a related field, you will excel at friendly communication, accurate data entry, and multitasking in a busy optical office. This full-time role includes opportunities for bonuses based on performance.

Qualifications

• One to two years of related field experience.
• Proficiency with MS Office.
• Strong verbal communication skills for prioritizing tasks and inquiries.
• Strong written communication to document patient visits clearly.
• Excellent interpersonal and rapport-building abilities.
• Ability to ask relevant questions to identify patient needs.
• Ability to listen and multitask in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

Optical Outlets in Clearwater, Florida is seeking a front desk/Patient Care Associate to support doctors and staff while ensuring smooth patient flow. You will welcome patients, verify insurance, schedule, and guide them through exam pricing with transparency.

With 1–2 years in a related field, you will excel at friendly communication, accurate data entry, and multitasking in a busy optical office. This full-time role includes opportunities for bonuses based on performance.