Eye Care Concierge & Technician

Optical Outlets; Venice (FL); On-site; USD 37,000 - 48,000; Full time

Job summary

Optical Outlets is seeking a customer-focused associate to assist patients and support clinicians in a fast-paced optical practice in Florida. You will greet patients, verify insurance, explain pricing, and help with eyewear selection and adjustments.

The role emphasizes excellent patient service, accurate check-ins, and strong communication. Prior experience and proficiency with MS Office are beneficial for documenting visits and coordinating care.

Qualifications

• 1–2 years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and handle inquiries.
• Effective written communication to document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify patient needs.
• Ability to listen, process transactions and interact with patients in a fast-paced environment.
• For WFH or hybrid roles, maintain high engagement in virtual environments.

Responsibilities

• Attract and retain customers with unsurpassed customer service.
• Greet customers and explain exam pricing transparently.
• Check-in and pretest patients efficiently and accurately.
• Verify insurance prior to Doctor encounter.
• Answer phones promptly and professionally.
• Assist in dispensing eyewear as needed.
• Provide first-contact excellence and ensure patient satisfaction from the initial interaction.
• Handle fitting and adjusting eyewear with attention to detail.
• Report office issues to Office Manager.
• Perform tasks assigned by Office Manager.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Questioning to identify patient needs

Active listening

Multitasking in fast-paced env

Camera presence in virtual meetings

Tools

MS Office

Job description

Optical Outlets is seeking a customer-focused associate to assist patients and support clinicians in a fast-paced optical practice in Florida. You will greet patients, verify insurance, explain pricing, and help with eyewear selection and adjustments.

The role emphasizes excellent patient service, accurate check-ins, and strong communication. Prior experience and proficiency with MS Office are beneficial for documenting visits and coordinating care.