Optical Front Desk Specialist

Clear Destination Inc.; Lexington (KY); Hybrid; USD 15,000 - 19,000; Full time

Job summary

Clear Destination Inc. in Lexington, KY is seeking a dedicated front desk/optical assistant. You will greet customers, schedule appointments, verify insurance, and maintain accurate patient records under the Optometrist’s supervision. You will assist with preliminary testing and manage payments and patient flow.

Ideal candidates have at least one year of optical-related experience plus a high school diploma or GED. The role requires strong organizational skills and on-site work.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.

Responsibilities

• Greet and assist customers.
• Schedule appointments according to Resources Scheduling guidelines.
• Answer the phone and patients’ questions; check in/out; collect payments; monitor front desk tasks.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers.
• Maintain Doctor Referral log for medical patients and discuss starting prices and discounts.

Skills

Optical experience

Customer service

Front desk duties

Education

HS diploma or GED

Job description

Clear Destination Inc. in Lexington, KY is seeking a dedicated front desk/optical assistant. You will greet customers, schedule appointments, verify insurance, and maintain accurate patient records under the Optometrist’s supervision. You will assist with preliminary testing and manage payments and patient flow.

Ideal candidates have at least one year of optical-related experience plus a high school diploma or GED. The role requires strong organizational skills and on-site work.