Optical Front Desk & Eyewear Technician

Optical Outlets; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Optical Outlets in Tampa, FL is seeking an associate to support patients and clinicians, ensuring smooth patient flow and superior service from first contact. You will greet patients, explain exam pricing, verify insurance, assist in eyewear fitting, and answer calls, while collaborating with the Office Manager to maintain a positive, error-free patient experience.

Experience in optical or healthcare settings preferred; strong MS Office skills and excellent communication are essential to succeed

Qualifications

• 1–2 years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and to be available for incoming calls and inquiries.
• Effective written communication to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.

Responsibilities

• Provide unsurpassed customer service to attract and retain customers.
• Greet customers and explain the exam pricing in a transparent way.
• Check-in and pretest patients in an efficient and accurate manner.
• Ensure insurance is properly verified prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in dispensing eyewear.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager

Skills

Experience 1-2 yrs

Verbal communication

Written communication

Interpersonal skills

Questioning for needs

Active listening

Multitasking

Tools

MS Office

Job description

Optical Outlets in Tampa, FL is seeking an associate to support patients and clinicians, ensuring smooth patient flow and superior service from first contact. You will greet patients, explain exam pricing, verify insurance, assist in eyewear fitting, and answer calls, while collaborating with the Office Manager to maintain a positive, error-free patient experience.

Experience in optical or healthcare settings preferred; strong MS Office skills and excellent communication are essential to succeed