Optometric Technician & Front-Office Specialist

❤️HEART OF FLORIDA HEALTH CENTER; Ocala (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Heart of Florida Health Center is seeking an Optometric Technician/Patient Services Representative to provide clinical and front-office support. The role performs patient pre-testing, assists with examinations, and supports the optometrist in eyewear services.

You will also register patients, verify insurance, collect payments, and help maintain smooth patient flow in a busy practice. Strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Certification as a Certified Paraoptometric (CPO) or willingness to obtain within 12 months preferred.
• Experience in an optometry/ophthalmology setting strongly preferred.
• Proficiency with computers and willingness to learn electronic health record (EHR) systems.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask in a fast-paced environment and maintain accuracy.
• Demonstrated commitment to quality service and teamwork.
• Strong organizational, time management, and multitasking skills
• Willingness to learn new skills
• Passionate about providing good care for our patients

Responsibilities

• Conducts preliminary testing including visual acuity, autorefraction, and retinal imaging.
• Documents patient history, medications, and symptoms accurately in the EHR.
• Prepares patients for examinations and assists during diagnostic or contact lens procedures.
• Provides patient education regarding eyewear care, lens use, and eye health.
• Orders, dispenses, and adjusts eyewear; maintains optical inventory and displays.
• Cleans, calibrates, and properly shuts down diagnostic equipment.
• Greets and registers patients in a professional, welcoming manner.
• Verifies insurance eligibility and benefits prior to service.
• Collects applicable copays, eyewear payments, and other fees; posts transactions accurately in the EHR.
• Balances daily cash, credit card, and check receipts, preparing deposits for review.
• Educates patients about the sliding fee scale, payment plans, and HFHC financial policies.
• Coordinates with billing staff to address insurance alerts and documentation requirements.
• Schedules and confirms appointments; manages recall lists and follow-ups.
• Answers phones, returns messages, and routes inquiries to appropriate staff.
• Maintains a clean, organized front office and exam area.
• Supports patient access to the Patient Portal and promotes use of HFHC services.
• Assists with reporting, documentation, and other duties assigned.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Team"?

EHR literacy

Education

High school diploma or equivalent

Associate degree or healthcare certification

Tools

EHR software

Billing software

Job description

Heart of Florida Health Center is seeking an Optometric Technician/Patient Services Representative to provide clinical and front-office support. The role performs patient pre-testing, assists with examinations, and supports the optometrist in eyewear services.

You will also register patients, verify insurance, collect payments, and help maintain smooth patient flow in a busy practice. Strong communication and multitasking are essential.