Optical Doctor's Technician: Patient Care & Front Desk

Now Optics; Lawton (OK); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, prescription coverage

Life and short-term disability

Free eyeglasses (2 per year)

Employee discounts

Job summary

Stanton Optical in Lawton, OK is hiring a Doctor’s Technician to deliver outstanding customer service and support a seamless flow between clinical services and retail. You will greet patients, perform basic tests, assist with appointments, and help ensure accurate lens edging and timely delivery.

The role requires 2+ years of customer service experience, strong communication, and a collaborative spirit. Equal opportunity employer with benefits including medical and eye care coverage.

Qualifications

• 2+ years of customer service experience with patients or customers.
• Strong communication and interpersonal skills.
• Ability to listen actively, build rapport, and empathize with patients.
• Team player who stays proactive and solves problems.
• Ability to multitask and adapt to changing business needs.

Responsibilities

• Greet patients and customers to create a welcoming, memorable visit.
• Support the retail and clinical teams by fostering collaboration.
• Schedule appointments and enter patient data in the system; perform pre-tests and basic exams.
• Assist management with patient concerns and ensure timely updates.
• Maintain brand standards and perform housekeeping as needed.
• Process simple repairs and edge lenses to ensure on-time delivery.
• Monitor lab area for equipment issues and order accuracy.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Collaboration

Multitasking

Education

Associate degree or certificate

Job description

Stanton Optical in Lawton, OK is hiring a Doctor’s Technician to deliver outstanding customer service and support a seamless flow between clinical services and retail. You will greet patients, perform basic tests, assist with appointments, and help ensure accurate lens edging and timely delivery.

The role requires 2+ years of customer service experience, strong communication, and a collaborative spirit. Equal opportunity employer with benefits including medical and eye care coverage.