Optical Clinical Services Manager: Lead & Coach Team

Now Optics; Burlington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead the store team in delivering exceptional patient care while achieving clinical and sales goals. You will supervise technicians, drive revenue, train staff, and ensure HIPAA-compliant record keeping in a fast-paced retail environment.

Join a leading optical retailer under Now Optics and help modernize the eye care experience while upholding brand guidelines and patient-first service standards.

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department.
• You will often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals.
• Greet patients as they enter the store, identify needs, and inform them about products and services.
• Drive sales to exceed revenue goals while delivering outstanding customer service.
• Resolve customer issues and train the team on troubleshooting techniques.
• Supervise Doctor Technicians on Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care, and PEG standards.
• Ensure training guidelines, procedures, protocols, and certification requirements, and clinical standards are followed.
• Maintain accurate patient records with confidentiality and HIPAA compliance.
• Ensure store brand standards and housekeeping duties are performed.
• Coach Doctor Technicians and cross-trained staff on proper contact lens insertion/removal.
• Oversee protocols for contact lens orders and diagnostic lens inventory.

Skills

Retail management

Clinical leadership

Communication

Mentoring

Flexibility

MS Word

Google Docs

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to lead the store team in delivering exceptional patient care while achieving clinical and sales goals. You will supervise technicians, drive revenue, train staff, and ensure HIPAA-compliant record keeping in a fast-paced retail environment.

Join a leading optical retailer under Now Optics and help modernize the eye care experience while upholding brand guidelines and patient-first service standards.