Optical Clinical Services Lead

Career Opportunities with Now Optics; Pasadena (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Now Optics is seeking a Clinical Services Manager for an on-site Pasadena store. You will supervise the clinical team, ensure quality patient care, and drive store performance while maintaining HIPAA-compliant records. You will train Doctors and Technicians and support operational and sales goals daily.

You will lead by example, coach staff, and ensure adherence to clinical standards and brand procedures. This role emphasizes mentorship, patient experience, and achieving revenue targets in a

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• Strong communication skills and ability to work in a fast paced team environment.
• Passion for exceptional customer/patient care and mentoring others.
• Knowledge of HIPAA standards and basic office tools.

Responsibilities

• Provide supervision and support to store team to meet clinical goals.
• Act as Manager on Duty to achieve store goals and sales targets.
• Coach and train Doctors/Technicians on clinical procedures and standards.
• Maintain accurate patient records with HIPAA compliance.
• Oversee inventory and order protocols for contact lenses and diagnostics.

Skills

Retail management

Team leadership

Customer service

HIPAA compliance

Communication

Education

Associates degree

Tools

MS Word

Google Docs

Job description

Now Optics is seeking a Clinical Services Manager for an on-site Pasadena store. You will supervise the clinical team, ensure quality patient care, and drive store performance while maintaining HIPAA-compliant records. You will train Doctors and Technicians and support operational and sales goals daily.

You will lead by example, coach staff, and ensure adherence to clinical standards and brand procedures. This role emphasizes mentorship, patient experience, and achieving revenue targets in a