Optical Center Front Desk Specialist

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Sheboygan (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Shopko Optical is seeking a friendly, detail-oriented team member to support the Optical center. You will greet patients, answer calls, book appointments, and help manage patient files while supporting non-vision-related tasks.

The role emphasizes strong customer service, accuracy in billing and records, and the ability to work evenings or weekends if needed. A high school diploma and basic computer skills are required.

Qualifications

• High School Diploma or equivalent.
• Office experience preferred.
• Basic computer skills.
• Ability to handle multiple customer interactions/phone calls.
• Excellent organizational and follow-through skills.
• Strong interpersonal relationship skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in the optical billing and point of sale systems.
• Process medical billing information.
• Organize and file patient and customer records.
• Confirm appointments.

Skills

Multitasking

Organizational skills

Interpersonal skills

Cross-functional collaboration

Attention to detail

Education

High School Diploma or equivalent

Job description

Shopko Optical is seeking a friendly, detail-oriented team member to support the Optical center. You will greet patients, answer calls, book appointments, and help manage patient files while supporting non-vision-related tasks.

The role emphasizes strong customer service, accuracy in billing and records, and the ability to work evenings or weekends if needed. A high school diploma and basic computer skills are required.