Optical Care Specialist - Elevate Patient Experience

Affinity Eye Care; Edmonds (WA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking an Optical Consultant to support Optometrists and ensure exceptional patient care on-site in Edmonds. You will perform pre-exam checks, patient interviews, referrals, and maintain HIPAA-compliant records in the EHR system, working closely with the team to optimize scheduling and patient flow.

The role emphasizes collaborative teamwork, strong communication, and accurate clerical duties, with duties ranging from scribe support to potential refractive tasks as needed in a busy

Qualifications

• High School or GED qualification.
• Strong attention to the details and ability to work under pressure in fast paced environment.
• PC skills to include MS Office, Windows, and Word Processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients.

Responsibilities

• Perform preliminary evaluations of patients prior to exam by the Optometrist, such as dilation, topicals, diagnostic medications, Optomap, auto reflector, visual acuity, etc.
• Performs verbal interview with patient prior to visit with Optometrist to determine medical issues and reasons for their visit to provide details to Optometrist.
• May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete paperwork.
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA).
• Responds to patient telephone inquiries regarding medication, treatment, problems referring to the Optometrist as necessary.
• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.).
• Documents medical findings and communication between Optometrist and patient in Electronic Health Records(EHR) and assist with clerical duties related to medical documentation (participating practices only). Checking CPT codes, billings for post op, office visit etc.
• Ensures that maximum schedule utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, contacting no-shows or canceled patients to reschedule.
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory, check-in and take contact lens orders in person or by phone.
• Performs end-of-day responsibilities to include opti-schedule wrap-up, end-of-day checklist, etc.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• May be asked to act as a scribe for the Optometrist or perform refractions.
• Performs other duties within the Practice as requested.

Skills

Attention to detail

Team collaboration

Verbal and written communication

MS Office

Education

High School or GED

Job description

AEG is seeking an Optical Consultant to support Optometrists and ensure exceptional patient care on-site in Edmonds. You will perform pre-exam checks, patient interviews, referrals, and maintain HIPAA-compliant records in the EHR system, working closely with the team to optimize scheduling and patient flow.

The role emphasizes collaborative teamwork, strong communication, and accurate clerical duties, with duties ranging from scribe support to potential refractive tasks as needed in a busy