Optical Associate: Eyewear Fitting & Frame Specialist

Boscov's Department Store, LLC; Wilmington (DE); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Benefits

401(k) w/ company match

Weekly Pay

Paid vacation

Liberal employee discount

Job summary

Boscov's Department Store, LLC is seeking an Optical Associate in Delaware to dispense spectacles and contacts while advising customers on lenses and frames. You’ll contribute to a fast-paced optical team, ensuring accuracy and high-quality service across all interactions.

The role emphasizes fitting eyewear, processing prescriptions, and using equipment like lensometers and autorefractors, with a focus on HIPAA compliance and exceptional customer experience.

Qualifications

• 1 year of optical experience
• 1 year of experience working in a retail store
• High school diploma or GED equivalent
• Prior sales experience preferred
• Exceptional communication and interpersonal skills
• Strong customer service skills
• Ability to prioritize
• Team player mindset
• Knowledge of lensometer, auto refractor and NCT equipment
• Position is active and includes moving about throughout department during the shift

Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the doctor’s original prescription and maintain organized order files.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Skills

Customer service

Communication

Teamwork

Prioritization

Education

High school diploma or GED

Tools

Lensometer

Auto refractor

NCT

Job description

Boscov's Department Store, LLC is seeking an Optical Associate in Delaware to dispense spectacles and contacts while advising customers on lenses and frames. You’ll contribute to a fast-paced optical team, ensuring accuracy and high-quality service across all interactions.

The role emphasizes fitting eyewear, processing prescriptions, and using equipment like lensometers and autorefractors, with a focus on HIPAA compliance and exceptional customer experience.