Optical Sales Specialist – Eyewear & Lenses

Boscov's Department Store, LLC; Pottsville (Schuylkill County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical benefits

401(k) w/ company match

Weekly pay

Paid vacation

Liberal employee discount

Job summary

Boscov’s Department Store, LLC in Pottsville, PA is seeking an Optical Associate to dispense spectacles and contact lenses to adults and children while guiding customers through lens and frame options.

The role emphasizes accuracy, compliance with HIPAA, and teamwork in a fast-paced retail optical department; a high school diploma and one year of optical/retail experience are preferred.

Qualifications

• 1 year of optical experience.
• 1 year of experience working in a retail store.
• High school diploma or GED equivalent.
• Prior sales experience preferred.
• Exceptional communication and interpersonal skills.
• Strong customer service skills.
• Ability to prioritize.
• Ability to work as a team member.
• Strong sense of fashion and trends.
• Knowledge of the proper use of lensometer, autorefractor and NCT equipment.
• Position is active and includes moving about throughout department during the shift.

Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Prioritization

Fashion sense

Lensometer knowledge

Autorefractor knowledge

NCT knowledge

Education

High school diploma or GED

Tools

Lensometer

Autorefractor

NCT

Job description

Boscov’s Department Store, LLC in Pottsville, PA is seeking an Optical Associate to dispense spectacles and contact lenses to adults and children while guiding customers through lens and frame options.

The role emphasizes accuracy, compliance with HIPAA, and teamwork in a fast-paced retail optical department; a high school diploma and one year of optical/retail experience are preferred.