Part-Time Optical Specialist: Fittings & EyeCare

Boscov's Department Store, LLC; Butler (Butler County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical Benefits

401(k) with company match

Weekly Pay

Paid vacation

Liberal employee discount

Job summary

Boscov's Department Store, LLC is seeking an Optical Associate to join our Optical team. You will dispense spectacles and contact lenses and advise customers on lenses and frames.

The role requires one year of optical experience and strong customer service skills; you will work in a fast-paced environment and support opening/closing procedures and POS transactions. You will operate equipment such as the lensometer, autorefractor, and NCT, maintaining HIPAA compliance.

Qualifications

• 1 year of optical experience
• 1 year of experience working in a retail store
• High school diploma or GED equivalent
• Prior sales experience, preferred
• Exceptional communication and interpersonal skills
• Strong customer service skills
• Must have the ability to prioritize
• Ability to work as a team member
• Must have a strong sense of fashion and trends
• Knowledge of the proper use of lensometer, auto refractor and NCT equipment

Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Prioritization

Fashion sense

Education

High school diploma or GED

Tools

Lensometer

Autorefractor

Non-contact tonometer (NCT)

Job description

Boscov's Department Store, LLC is seeking an Optical Associate to join our Optical team. You will dispense spectacles and contact lenses and advise customers on lenses and frames.

The role requires one year of optical experience and strong customer service skills; you will work in a fast-paced environment and support opening/closing procedures and POS transactions. You will operate equipment such as the lensometer, autorefractor, and NCT, maintaining HIPAA compliance.