Optical Assistant Manager — Lead Sales & Patient Experience

AEG Vision; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision seeks an Assistant Manager to support Practice Managers in overseeing day-to-day store operations. You will supervise staff, ensure policies are followed, and assist Opticians with sales and customer service.

You will help resolve issues and maintain a high standard of service for every patient. The role involves coordinating scheduling, training, and staff meetings, while contributing to cost awareness and store efficiency.

Qualifications

• High school diploma or equivalent.
• ABO Certification preferred but not necessary.
• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues/complaints; issues refunds; signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time performance.
• Assists patients and communicates with Technicians regarding schedule; checks in on lobby.
• Manages breaks and ensures compliance with law and company policy.
• Participates in interviewing and selection of new staff; handles disciplinary actions.

Skills

Customer service

Sales

Management experience

Communication

Organizational skills

Problem solving

Interpersonal skills

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

ABO Certification

Job description

AEG Vision seeks an Assistant Manager to support Practice Managers in overseeing day-to-day store operations. You will supervise staff, ensure policies are followed, and assist Opticians with sales and customer service.

You will help resolve issues and maintain a high standard of service for every patient. The role involves coordinating scheduling, training, and staff meetings, while contributing to cost awareness and store efficiency.