Ops Transformation Lead: Branch Efficiency & Risk

Bank of Hope; Los Angeles (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles, CA seeks an experienced banking operations leader to transform branch activity, centralize processes, and drive efficiency. The role focuses on AML/KYC procedures, new account opening, and risk controls across front-line operations.

The ideal candidate has 10+ years of experience, a Bachelor’s degree, and strong communication skills to collaborate with management, compliance, and technology teams. Competitive pay with bonus and comprehensive benefits.

Qualifications

• AML/KYC procedures knowledge is required.
• New account opening experience and required documents per entity.
• Strong understanding of account transactions (cash, check, wire, ACH).
• Excellent written and verbal communication skills.
• Strong attention to detail and time management.
• Solid analytical thinking and critical reasoning.
• Self-motivated, self-educated, goal-oriented and a good team-worker.
• Ability to work independently.
• Proactive, adaptable, open-minded and friendly.

Responsibilities

• Transform the operational makeup of branches to centralize or discontinue activities for efficiency.
• Create intake forum to make processes easier and more customer centric.
• Collaborate with Branch Management to evaluate branch activities for centralization and efficiency.
• Collaborate with technology partners to design SharePoint solution to automate frontline tests and improve controls.
• Create and update operating manuals and policies to strengthen end-to-end processes and controls.

Skills

AML/KYC procedures

New account opening

Account transactions

Interpersonal skills

Attention to detail

Analytical thinking

Self-motivated

Independent work

Proactive

Team collaboration

Education

Bachelor’s Degree

Tools

SharePoint

Job description

Bank of Hope in Los Angeles, CA seeks an experienced banking operations leader to transform branch activity, centralize processes, and drive efficiency. The role focuses on AML/KYC procedures, new account opening, and risk controls across front-line operations.

The ideal candidate has 10+ years of experience, a Bachelor’s degree, and strong communication skills to collaborate with management, compliance, and technology teams. Competitive pay with bonus and comprehensive benefits.