Manager - Ops Transformation

Bank-of-Hop; Los Angeles (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles seeks an experienced banking operations leader to optimize branch workflows, implement AML/KYC processes, and drive efficiency across the enterprise.

You will collaborate with risk and compliance teams to strengthen controls, design streamlined intake, and lead front-line testing automation using SharePoint, delivering measurable gains in risk reduction and customer experience.

Qualifications

• Minimum 10+ years of experience.
• Working knowledge of AML, KYC, EDD procedures.
• New Account opening experience and required documents per type of business entity.
• Strong understanding of account transactions - cash, check, wire, ACH.
• Strong interpersonal, written and verbal communication skills.
• Attention to detail and effective time management skills.
• Analytical thinking and critical reasoning skills.
• Self-motivated, self-educated, goal-oriented attitude & good team-worker
• Ability to work independently.
• Proactive, adaptable, open-minded & friendly.

Responsibilities

• Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient.
• Create intake forum to make processes “easier” and more customer centric.
• Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency.
• Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls.
• Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity.
• Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).

Skills

AML/KYC/EDD procedures

New Account opening

Account transactions

Interpersonal skills

Attention to detail

Analytical thinking

Self-motivated

Independent work

Proactive/adaptable

Team-player

Job description

• Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient.
• Create intake forum to make processes “easier” and more customer centric.
• Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency.
• Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls.
• Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity.
• Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).

Job Qualifications/Requirements

Education/Credentials

Prior Experience

• Minimum Job Experience: 10+ years

Technical Skills

• Required: Possess a working knowledge of AML, KYC, EDD procedures.
• Required: New Account opening experience and required documents per type of business entity.
• Required: Possess strong understanding of account transactions - cash, check, wire, ACH, etc.
• Required: Have strong interpersonal skills and written and verbal communication skills.
• Required: Have strong attention to detail and effective time management skills.
• Required: Have strong analytical thinking and critical reasoning skills.
• Required: Self-motivated, self-educated, goal-oriented attitude & good team-worker
• Required: Have ability to work independently.
• Required: Proactive, adaptable, open-minded & friendly.

The salary range for this full-time position is $130,000.00 annually - $150,100.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.