Ops Transformation Lead: Branch Efficiency & Risk Controls

Bank-of-Hop; Los Angeles (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles seeks an experienced banking operations leader to optimize branch workflows, implement AML/KYC processes, and drive efficiency across the enterprise.

You will collaborate with risk and compliance teams to strengthen controls, design streamlined intake, and lead front-line testing automation using SharePoint, delivering measurable gains in risk reduction and customer experience.

Qualifications

• Minimum 10+ years of experience.
• Working knowledge of AML, KYC, EDD procedures.
• New Account opening experience and required documents per type of business entity.
• Strong understanding of account transactions - cash, check, wire, ACH.
• Strong interpersonal, written and verbal communication skills.
• Attention to detail and effective time management skills.
• Analytical thinking and critical reasoning skills.
• Self-motivated, self-educated, goal-oriented attitude & good team-worker
• Ability to work independently.
• Proactive, adaptable, open-minded & friendly.

Responsibilities

• Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient.
• Create intake forum to make processes “easier” and more customer centric.
• Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency.
• Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls.
• Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity.
• Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).

Skills

AML/KYC/EDD procedures

New Account opening

Account transactions

Interpersonal skills

Attention to detail

Analytical thinking

Self-motivated

Independent work

Proactive/adaptable

Team-player

Job description

Bank of Hope in Los Angeles seeks an experienced banking operations leader to optimize branch workflows, implement AML/KYC processes, and drive efficiency across the enterprise.

You will collaborate with risk and compliance teams to strengthen controls, design streamlined intake, and lead front-line testing automation using SharePoint, delivering measurable gains in risk reduction and customer experience.