Ops Specialist - Inbound - Shift A

Insight Global; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking an Inbound Specialist to manage the destination side of ground shipments from origin departure through verified delivery and closeout. You will monitor in-transit shipments, coordinate with carriers, and ensure all milestones and PODs are accurately captured and uploaded.

The role emphasizes attention to detail, strong communication, and multitasking across high-volume shipments. Experience with TMS, freight billing, and security-sensitive freight is highly valued in a

Qualifications

• 1+ years of experience in transportation operations, logistics coordination, delivery coordination, dispatch, 3PL operations, or a similar freight-focused role.
• Hands-on experience working within a Transportation Management System (TMS) to track shipments, update milestones, maintain documentation, and support shipment closeout.
• Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with an understanding of delivery appointments, shipment tracking, PODs, ETAs, and transportation exceptions.
• Strong attention to detail with experience reviewing shipment documentation and reconciling information, including validating signed PODs, piece counts, shipment details, cost/revenue, and discrepancies prior to billing.
• Strong communication and multitasking skills, with the ability to coordinate with carriers, drivers, receiving locations, and internal teams while managing a high volume of active shipments.
• Experience with freight billing, financial reconciliation, high-value/security-sensitive freight, or chain-of-custody requirements.

Responsibilities

• Manage the destination side of ground shipments from origin departure through delivery and file closeout.
• Monitor shipments in transit, update ETAs, coordinate with carriers and receiving warehouses.
• Audit PODs, reconcile costs/revenue, and ensure documentation is uploaded before billing.
• Resolve discrepancies between shipment records and actual delivery and release files to billing.

Skills

Transportation operations

Logistics coordination

Delivery coordination

Dispatch

3PL operations

Freight billing

Tools

e2open TMF

Descartes Aljex

MacroPoint

Tive

Open Dock

Job description

Job Description

The Inbound Specialist will be responsible for managing the destination side of ground shipments from origin departure through confirmed delivery and final file closeout. This person will monitor shipments in transit, maintain accurate delivery ETAs, coordinate with carriers and receiving warehouses, and ensure shipment milestones remain current across transportation management systems. Upon delivery, they will obtain and audit signed proof of delivery documentation, resolve discrepancies between shipment records and what was actually delivered, and ensure all documentation is accurately uploaded before the file moves forward. The Inbound Specialist will also reconcile final transportation costs and revenue, verify accessorial charges, and ensure each shipment file is complete and accurate before releasing it to the billing team. This role requires someone who is highly detail-oriented and organized with the ability to manage multiple active shipments, identify delivery or security exceptions, and communicate effectively with carriers and internal operations teams in a fast-paced transportation environment.

Skills and Requirements

• 1+ years of experience in transportation operations, logistics coordination, delivery coordination, dispatch, 3PL operations, or a similar freight-focused role
• Hands-on experience working within a Transportation Management System (TMS) to track shipments, update milestones, maintain documentation, and support shipment closeout
• Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with an understanding of delivery appointments, shipment tracking, PODs, ETAs, and transportation exceptions
• Strong attention to detail with experience reviewing shipment documentation and reconciling information, including validating signed PODs, piece counts, shipment details, cost/revenue, and discrepancies prior to billing
• Strong communication and multitasking skills, with the ability to coordinate with carriers, drivers, receiving locations, and internal teams while managing a high volume of active shipmentsExperience with e2open TMF, Descartes Aljex, MacroPoint, Tive, Open Dock, or similar transportation management and real-time visibility platforms
• Experience with freight billing, financial reconciliation, high-value/security-sensitive freight, or chain-of-custody requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].