Ops Specialist - Inbound - Shift B

Insight Global; Houston (TX); On-site; USD 45,000 - 72,000; Full time

Job summary

Insight Global is seeking an Inbound Specialist to manage ground shipments from origin through delivery and file closeout. You will monitor shipments, coordinate with carriers and receiving warehouses, and maintain up-to-date milestones in the TMS.

The role requires strong attention to detail, the ability to juggle multiple shipments, and clear communication with drivers and operations teams. Knowledge of PODs, ETAs, and cost reconciliation is essential.

Qualifications

• 1+ years in transportation operations or a similar freight role.
• Experience using a TMS to track shipments and closeouts.
• Knowledge of FTL/LTL/intermodal and delivery appointments.
• Strong attention to detail for PODs, costs, and billing discrepancies.
• Excellent communication with carriers and internal teams.
• Familiarity with real-time visibility platforms is a plus.

Responsibilities

• Manage the destination side of ground shipments from origin through confirmed delivery and file closeout.
• Monitor shipments in transit and maintain accurate ETAs.
• Coordinate with carriers and receiving warehouses; ensure milestones are current in TMS.
• Audit PODs and reconcile transportation costs and revenue; ensure documentation is uploaded.
• Resolve discrepancies and support billing with complete, accurate files.

Skills

Transportation ops

Logistics coordination

Delivery coordination

Dispatch

3PL operations

Freight billing

Attention to detail

Tools

TMS

e2open TMF

Descartes Aljex

MacroPoint

Tive

Open Dock

Job description

Job Description

The Inbound Specialist will be responsible for managing the destination side of ground shipments from origin departure through confirmed delivery and final file closeout. This person will monitor shipments in transit, maintain accurate delivery ETAs, coordinate with carriers and receiving warehouses, and ensure shipment milestones remain current across transportation management systems. Upon delivery, they will obtain and audit signed proof of delivery documentation, resolve discrepancies between shipment records and what was actually delivered, and ensure all documentation is accurately uploaded before the file moves forward. The Inbound Specialist will also reconcile final transportation costs and revenue, verify accessorial charges, and ensure each shipment file is complete and accurate before releasing it to the billing team. This role requires someone who is highly detail-oriented and organized with the ability to manage multiple active shipments, identify delivery or security exceptions, and communicate effectively with carriers and internal operations teams in a fast-paced transportation environment.

Skills and Requirements

• 1+ years of experience in transportation operations, logistics coordination, delivery coordination, dispatch, 3PL operations, or a similar freight-focused role
• Hands-on experience working within a Transportation Management System (TMS) to track shipments, update milestones, maintain documentation, and support shipment closeout
• Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with an understanding of delivery appointments, shipment tracking, PODs, ETAs, and transportation exceptions
• Strong attention to detail with experience reviewing shipment documentation and reconciling information, including validating signed PODs, piece counts, shipment details, cost/revenue, and discrepancies prior to billing
• Strong communication and multitasking skills, with the ability to coordinate with carriers, drivers, receiving locations, and internal teams while managing a high volume of active shipmentsExperience with e2open TMF, Descartes Aljex, MacroPoint, Tive, Open Dock, or similar transportation management and real-time visibility platforms
• Experience with freight billing, financial reconciliation, high-value/security-sensitive freight, or chain-of-custody requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].