Operations Specialist -TCS

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Momentum Transportation USA, an award-winning Landstar Agent, seeks an Operations Specialist to manage daily dispatch, track shipments, and negotiate carrier rates. The role emphasizes building carrier relationships, ensuring on-time performance, and updating transportation systems. You will balance customer needs with efficiency, working with a team and reporting to the Operations Manager. English fluency required.

Qualifications

• High School Diploma or GED required.
• BA/BS in Logistics or related field preferred or equivalent.
• 1–3 years dispatch operations experience preferred.

Responsibilities

• Schedule and dispatch trucks to meet customer demand.
• Track shipments from pickup to delivery and provide status updates.
• Negotiate rates and service with providers to optimize cost.
• Maintain carrier relationships to ensure capacity and service.
• Communicate with customers, carriers and team members.
• Update transportation management systems and processes.

Skills

Customer service excellence

DOT regulations

Multi-state geography

Interpersonal skills

Problem solving

Independent work

Time management

Attention to detail

English fluency

Reliability & attendance

Education

High School Diploma/GED

BA/BS in Logistics or related field

Tools

AS400

Pegasus

Oracle (OTM)

Job description

Job Summary

The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

Essential Duties and Responsibilities

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Knowledge of DOT regulations
• Knowledge of multi-state geography
• AS400, Pegasus, or Oracle (OTM) experience
• Proficient with computer and Microsoft Office applications
• Excellent data entry/keyboard skills
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Self-motivated worker that works well with little direct supervision
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must be fluent in English.

Education and Experience Requirements

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1-3 years dispatch operations experience preferred.