Account Operations Coordinator - Shift D

Insight Global; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Insight Global is seeking an Operational Account Coordinator to serve as the primary operational contact for a client account, managing ground shipments from booking to delivery. You will validate requests, create bookings in the customer platform and TMS, and identify consolidation opportunities.

In this role you will monitor shipment boards for delays or exceptions, communicate updates to customers, and collaborate with internal operations, capacity planning, and warehouse teams to coordinate

Qualifications

• 2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations.
• Experience owning day-to-day communication for a customer account, including shipment updates and escalations.
• Hands-on experience with a Transportation Management System (TMS) from booking to delivery.
• Knowledge of domestic ground transportation types (FTL/LTL/intermodal) and load consolidation.
• Strong attention to detail and written communication; able to manage high-volume workloads.

Responsibilities

• Serve as the primary operational point of contact for an assigned customer account.
• Manage ground shipments from initial booking request through execution and delivery.
• Receive and validate shipment requests; build bookings in the customer platform and TMS.
• Review loads to identify consolidation opportunities before creating new shipments.
• Monitor operation boards for delays, exceptions, and changes; proactively communicate updates and resolutions to customers.
• Collaborate with internal operations, capacity planning, and warehouse teams to coordinate pickups and deliveries.
• Maintain accurate shipment information across systems and escalate concerns when needed.
• Manage a high-volume workload with strong organization and direct customer communications in a fast-paced freight environment.

Skills

Freight/logistics experience

Customer account management

Attention to detail

Written communication

Ground freight knowledge

High-volume workload handling

Tools

TMS software

e2open TMF

Descartes Aljex

Open Dock

Job description

Job Description

The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. They will work closely with internal operations, capacity planning, and warehouse teams to coordinate pickup and delivery appointments, maintain accurate shipment information across systems, and elevate operational or security concerns when necessary. This role requires someone who can manage a high volume of activity while remaining detail-oriented, organized, and confident communicating directly with customers in a fast-paced freight environment.

Skills and Requirements

2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations

Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions

Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery

Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities

Strong attention to detail and written communication skills, with the ability to manage a high-volume workload, maintain accurate shipment information, and clearly communicate exceptions to customers and internal operations teamsExperience with e2open TMF, Descartes Aljex, Open Dock, or similar transportation/dock management platforms

Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].