Ops Specialist - Outbound - Shift A

Insight Global; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Insight Global is seeking an Outbound Specialist in Houston to drive the origin side of ground shipments from booking through departure. You will build files in the TMS, input costs and revenues, generate BOLs, and coordinate pickup appointments with carriers and internal teams.

The role requires meticulous data accuracy, strong communication, and the ability to manage many shipments simultaneously while ensuring milestones and documentation are completed before release.

Qualifications

• Experience in transportation operations or logistics coordination.
• Proficient with a Transportation Management System (TMS).
• Strong attention to detail and data accuracy.
• Ability to coordinate across carriers, warehouses and internal teams.

Responsibilities

• Manage origin side of ground shipments from booking to departure.
• Build and maintain shipment files in the TMS throughout lifecycle.
• Enter cost and revenue information and generate bills of lading.
• Coordinate pickup appointments and carrier communications.
• Maintain real-time shipment visibility across systems.
• Audit shipping documentation and correct discrepancies before release.
• Handle multiple active shipments and resolve exceptions quickly.

Skills

TMS usage

Attention to detail

Communication

Multitasking

Freight knowledge

Security/compliance

Cross-team coordination

Tools

e2open TMF

Descartes Aljex

Tive

MacroPoint

Open Dock

Job description

Job Description

The Outbound Specialist will be responsible for managing the origin side of ground shipments from initial booking acceptance through confirmed departure from the pickup location. This person will build and maintain shipment files within the TMS, enter cost and revenue information, generate bills of lading, coordinate pickup appointments, and ensure shipment data remains accurate across multiple systems. They will work closely with capacity planning, carriers, warehouses, and internal operations teams to secure transportation, communicate pickup requirements, and establish real-time shipment visibility. Once freight is loaded, the Outbound Specialist will audit signed shipping documentation against system records, correct any discrepancies in assets or piece counts, and ensure all required milestones and documentation are complete before releasing the shipment. This role requires someone who is highly organized and detail-oriented with the ability to manage multiple active shipments, identify potential service or security issues, and quickly escape exceptions in a fast-paced transportation environment.

Skills and Requirements

• 1+ years of experience in transportation operations, logistics coordination, dispatch, 3PL operations, or a similar freight-focused role
• Hands-on experience working within a Transportation Management System (TMS) to create, update, monitor, and maintain shipment files throughout the transportation lifecycle
• Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with an understanding of pickup appointments, carriers, BOLs, shipment milestones, and transportation exceptions
• Strong attention to detail with experience auditing shipment documentation and system data, including validating assets, piece counts, carrier information, and other shipment details before handoff
• Strong communication and multitasking skills, with the ability to coordinate across carriers, drivers, warehouses, and internal operations teams while managing a high volume of active shipmentsExperience with e2open TMF, Descartes Aljex, Tive, MacroPoint, Open Dock, or similar transportation visibility and dock scheduling platforms
• Experience supporting high-value, security-sensitive, or SOP-driven freight programs, including cargo security or chain-of-custody requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].