Operations Specialist

Transportation Insight, LLC; Hickory, Northern (NC, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Transportation Insight, based in Hickory, NC, is seeking an administrative client support specialist to drive the day-to-day freight shipment operations for our clients. You will track carrier pickups and deliveries, enter data into the transportation management system, and direct carriers via web portals while reporting variances to clients and supervisors.

The role emphasizes building strong relationships with clients and vendors and delivering reliable customer service to ensure timely

Qualifications

• High school diploma required.
• 2-year college degree preferred.
• 1-3 years of industry experience preferred.

Responsibilities

• Track carrier pick-ups and deliveries and enter data into the TMS.
• Direct carriers to web portal mechanisms.
• Report variances in times to the client/supervisor.
• Data entry of shipment information into the TMS.
• Requesting documentation on behalf of clients.
• Building relationships with clients and vendors.
• Answering general customer service inquiries related to clients' shipping needs.

Skills

Customer service

Detail oriented

Data entry

Typing

Ten-key

Outlook

Education

High School Diploma

2-year college degree preferred

Tools

Excel

Outlook

Internet Explorer

Job description

COMPANY STATEMENT:

Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At Transportation Insight, our team members are motivated to improve our clients, our communities and ourselves every day. We solve challenges that help manufacturers, retailers, and distributors get their products to market in a more cost-effective and efficient manner. By joining the team at Transportation Insight you will be a part of the team that plays a vital role in making sure the business to business and business to consumer marketplace has access to the products they need, when they need them.

JOB PURPOSE:

This position is an administrative client support role that drives the day to day transportation (freight shipment) operations for our clients.

CRITICAL JOB FUNCTIONS:

• Tracking carrier pick-ups/deliveries and entering data into TMS.
• Directing the carrier to web portal mechanisms.
• Reporting variances in times to the client/supervisor.
• Data entry of shipment information into TMS.
• Requesting documentation on behalf of clients.
• Building relationships with clients and vendors.
• Answering general customer service inquiries related to clients' shipping needs.

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Customer service skills Ability to communicate clear and polite Detail orientated Driven to succeed attitude when assisting clients.
• Data entry – basic computer knowledge (ten key & typing ability), Internet Explorer, Outlook, Excel is a plus – but not a requirement.

JOB REQUIREMENTS:

• High School Diploma required
• 2-year college degree preferred
• 1-3 years of industry experience preferred

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.