Operations Specialist

Transportation Insight; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Transportation Insight is seeking an administrative client support professional to manage day-to-day transportation operations for our clients in Hickory, NC. You will track shipments, enter data into the TMS, and coordinate with carriers and clients to ensure timely deliveries.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple tasks with accuracy. Experience with Excel/Outlook is a plus in a fast-paced environment.

Qualifications

• High School Diploma required.
• 1–3 years of industry experience preferred.
• Clear communication and attention to detail essential.

Responsibilities

• Track carrier pick-ups/deliveries and enter data into the TMS.
• Direct carriers to web portal mechanisms and update records.
• Report variances in times to client or supervisor.
• Enter shipment information into the TMS accurately.
• Request documentation on behalf of clients.
• Build relationships with clients and vendors.
• Answer general customer service inquiries related to shipping needs.

Skills

Communication

Detail oriented

Data entry

Typing

TMS

MS Excel

Education

High School Diploma

Tools

TMS

Outlook

Excel

Internet Explorer

Job description

Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At Transportation Insight, our team members are motivated to improve our clients, our communities and ourselves every day.

We solve challenges that help manufacturers, retailers, and distributors get their products to market in a more cost-effective and efficient manner. By joining the team at Transportation Insight you will be a part of the team that plays a vital role in making sure the business to business and business to consumer marketplace has access to the products they need, when they need them.

JOB PURPOSE:

This position is an administrative client support role that drives the day to day transportation (freight shipment) operations for our clients.

CRITICAL JOB FUNCTIONS:

• Tracking carrier pick-ups/deliveries and entering data into TMS.
• Directing the carrier to web portal mechanisms.
• Reporting variances in times to the client/supervisor.
• Data entry of shipment information into TMS.
• Requesting documentation on behalf of clients.
• Building relationships with clients and vendors.
• Answering general customer service inquiries related to clients' shipping needs.

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Ability to communicate clear and polite
• Detail orientated
• Driven to succeed attitude when assisting clients.
• Data entry – basic computer knowledge (ten key & typing ability), Internet Explorer, Outlook, Excel is a plus – but not a requirement.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

JOB REQUIREMENTS:

• High School Diploma required
• 1-3 years of industry experience preferred

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.