Ops IT Support Associate II — Field Tech & Uptime Champion

Amazon; Shelby Township (MI); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in Michigan. You will handle IT equipment, tickets, and customer support, while embracing continuous learning and training new hires.

This role offers competitive benefits, a casual dress code, and health coverage from Day 1. You will travel regionally to support customers and work shifts up to 12 hours, lifting up to 49 lbs as needed.

Qualifications

• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Customer service

Windows/Mac/Linux support

Troubleshooting IT systems

Physical lifting

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in Michigan. You will handle IT equipment, tickets, and customer support, while embracing continuous learning and training new hires.

This role offers competitive benefits, a casual dress code, and health coverage from Day 1. You will travel regionally to support customers and work shifts up to 12 hours, lifting up to 49 lbs as needed.