OPS - Government Operations Consultant I

DGS Office of External Affairs; Fort Lauderdale (FL); On-site; USD 55,000 - 76,000; Full time

Job summary

The Florida Department of Children and Families seeks an OPS Government Operations Consultant I to provide operational support to statewide eligibility case processing in the Office of Economic Self-Sufficiency.

The role involves reviewing and analyzing eligibility cases, resolving case discrepancies, ensuring compliance with federal and state requirements, and supporting continuous improvement of eligibility operations.

Qualifications

• Knowledge of eligibility programs and public assistance determination processes.
• Experience with case processing procedures, workflow management, and Microsoft Office applications.
• Data analysis and operational reporting skills; ability to research and resolve case discrepancies.
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements.
• Ability to work independently, manage multiple priorities, and communicate effectively with statewide ESS leadership and staff.

Skills

Eligibility knowledge

Case processing procedures

Data analysis

Compliance review

Communication skills

Tools

Microsoft Office

Job description

The Florida Department of Children and Families seeks an OPS Government Operations Consultant I to provide operational support to statewide eligibility case processing in the Office of Economic Self-Sufficiency. The role involves reviewing and analyzing eligibility cases, resolving case discrepancies, ensuring compliance with federal and state requirements, and supporting continuous improvement of eligibility operations. The position is based in Fort Lauderdale and requires independent judgment, attention to detail, and strong analytical abilities in a high-volume environment.

Key qualifications:

• Knowledge of eligibility programs and public assistance determination processes
• Experience with case processing procedures, workflow management, and Microsoft Office applications
• Data analysis and operational reporting skills; ability to research and resolve case discrepancies
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements
• Ability to work independently, manage multiple priorities, and communicate effectively with statewide ESS leadership and staff