Eligibility Operations Specialist I

State of Florida; Fort Lauderdale (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking an OPS Government Operations Consultant I to support statewide eligibility operations in Fort Lauderdale. This OPS role emphasizes analysis, accurate case processing, and adherence to federal and state requirements while coordinating with ESS leadership and eligibility staff.

The position requires independent judgment, attention to detail, effective communication, and the ability to manage multiple

Qualifications

• Knowledge of eligibility programs and determination processes.
• Familiarity with public assistance operations and case processing workflows.
• Ability to analyze data and generate operational reports.
• Understanding of QA/QI principles and process improvement.

Responsibilities

• Review and process eligibility actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies and errors to prevent delays.
• Ensure compliance with applicable policies and federal/state requirements.
• Develop tracking mechanisms and prepare management reports.

Skills

Eligibility programs & determinations

Data analysis

Operational reporting

Quality assurance & improvement

Microsoft Excel

Electronic case management systems

Research & problem solving

Tools

Microsoft Excel

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking an OPS Government Operations Consultant I to support statewide eligibility operations in Fort Lauderdale. This OPS role emphasizes analysis, accurate case processing, and adherence to federal and state requirements while coordinating with ESS leadership and eligibility staff.

The position requires independent judgment, attention to detail, effective communication, and the ability to manage multiple