Eligibility Operations Analyst I

State of Florida; Orlando (FL); On-site; USD 28,000 - 33,000; Part time

Job summary

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Government Operations Consultant I to support statewide eligibility processing. You will review eligibility case actions, analyze data, resolve discrepancies, and help ensure timely and accurate determinations in a high-volume environment.

This OPS role emphasizes collaboration with ESS leadership and staff, adherence to policy, and contributions to ongoing process improvements while safeguarding

Qualifications

• Knowledge of eligibility programs and determination processes.
• Familiarity with public assistance eligibility operations.
• Understanding of case processing procedures and workflow management.
• Knowledge of state and federal program requirements.
• Ability to analyze data and generate operational reports.
• Awareness of QA and quality improvement principles.
• Proficiency with Microsoft Office applications: Excel, Word, Outlook, Teams.
• Experience with electronic case management and eligibility systems.
• Strong research and problem-solving techniques.
• Experience handling high-volume case workloads.

Responsibilities

• Review and process eligibility case actions requiring research, clarification, correction, or additional attention.
• Analyze case information and data to determine next steps for eligibility actions.
• Research and resolve discrepancies, system-generated alerts, eligibility errors, missing information, and other issues delaying disposition.
• Review cases for compliance with applicable eligibility policies, procedures, federal requirements, state requirements, and ESS operating instructions.
• Perform case research using applicable Department systems, databases, reports, electronic case records, and other available resources.
• Identify and address cases approaching or exceeding established processing timeframes, escalating barriers when necessary to prevent unnecessary delays in eligibility determination.
• Assist with statewide efforts to reduce pending workloads and improve timely disposition of eligibility actions.
• Conduct targeted case reviews to identify recurring processing issues and potential root causes.
• Provide technical assistance and clarification to eligibility staff and supervisors regarding case actions and processing requirements, as appropriate.
• Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
• Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
• Prepare reports, spreadsheets, summaries, and other management information related to eligibility operations.
• Monitor assigned workload to ensure actions are completed accurately and within established timeframes.
• Identify operational barriers and recommend practical solutions to improve efficiency, accuracy, timeliness, and customer service.
• Support quality improvement initiatives designed to reduce errors, prevent repeat findings, and improve payment and eligibility accuracy.
• Assist with implementation and monitoring of statewide eligibility initiatives, system changes, corrective actions, and operational directives.
• Participate in workgroups, meetings, training activities, and special projects related to eligibility operations.
• Maintain confidentiality and safeguard customer information in accordance with Department requirements and applicable laws, rules, and policies.
• Perform other duties as assigned.

Skills

Eligibility programs and determination

Data analysis and reporting

Microsoft Office applications

Electronic case management systems

Research and problem-solving

Tools

Florida eligibility system

Job description

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Government Operations Consultant I to support statewide eligibility processing. You will review eligibility case actions, analyze data, resolve discrepancies, and help ensure timely and accurate determinations in a high-volume environment.

This OPS role emphasizes collaboration with ESS leadership and staff, adherence to policy, and contributions to ongoing process improvements while safeguarding