OPS - Government Operations Consultant I

DGS Office of External Affairs; Ocala (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Florida Department of Children and Families seeks an OPS Government Operations Consultant I to support ESS eligibility operations in Ocala. Responsibilities include reviewing and processing eligibility cases, researching discrepancies, and ensuring compliance with policies and federal requirements.

The role emphasizes independent judgment, attention to detail, and collaboration with ESS leadership. The position involves high-volume eligibility work and opportunities to contribute to continuous

Qualifications

• Knowledge of eligibility programs and public assistance eligibility determination processes.
• Case processing procedures and workflow management.
• Data analysis capabilities using common Office tools.
• Experience reviewing eligibility cases for accuracy and compliance.

Responsibilities

• Review and process eligibility cases in high-volume environment.
• Research discrepancies and resolve case issues.
• Analyze case information to ensure policy and federal compliance.
• Support continuous improvement efforts within ESS operations.
• Collaborate with statewide and regional ESS leadership.

Skills

Eligibility programs knowledge

Case processing procedures

Data analysis capabilities

Attention to detail

Ability to manage multiple priorities

Collaborative work with ESS leadership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The Florida Department of Children and Families seeks an OPS Government Operations Consultant I to provide operational support to the Office of Economic Self-Sufficiency eligibility operations in Ocala. The position involves reviewing and processing eligibility cases, researching discrepancies, analyzing case information, ensuring compliance with policies and federal requirements, and supporting continuous improvement efforts. The role requires independent judgment, attention to detail, and the ability to work collaboratively with statewide and regional ESS leadership in a high-volume eligibility environment.

Key qualifications:

• Knowledge of eligibility programs and public assistance eligibility determination processes
• Case processing procedures, workflow management, and data analysis capabilities
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and Teams
• Experience reviewing eligibility cases for accuracy and compliance with state and federal requirements
• Experience identifying and resolving case processing errors
• Ability to manage multiple priorities in high-volume environments with strong attention to detail