Statewide Eligibility Operations Analyst I

State-of-Florida; Orlando (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Government Operations Consultant I to support statewide eligibility operations. The role focuses on analyzing case actions, identifying barriers, and coordinating with regional and statewide teams to improve efficiency and accuracy in benefits determination.

The successful candidate will review actions, resolve discrepancies, and ensure compliance with federal and state requirements.

Qualifications

• Experience with public assistance programs preferred.
• Ability to analyze case information and determine next steps.
• Strong attention to detail and adherence to policies.

Responsibilities

• Review and process eligibility actions requiring research or clarification.
• Analyze data to determine appropriate next steps for eligibility actions.
• Research and resolve discrepancies and system-generated issues.
• Ensure compliance with policies and federal/state requirements.
• Prepare reports and maintain tracking for case actions and issues.
• Coordinate with statewide staff to resolve complex eligibility problems.

Skills

Analytical thinking

Data analysis

Microsoft Excel

Report writing

Communication

Tools

Microsoft Office Suite

Electronic case management systems

Research techniques

Job description

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Government Operations Consultant I to support statewide eligibility operations. The role focuses on analyzing case actions, identifying barriers, and coordinating with regional and statewide teams to improve efficiency and accuracy in benefits determination.

The successful candidate will review actions, resolve discrepancies, and ensure compliance with federal and state requirements.